Our
Privacy Commitment
The
privacy of our customers and other visitors to
our websites is of great importance to
Hardman Nissan. This includes any
information about customers that we
collect and record and which could be used to
reasonably identify them.
We
view privacy as a serious matter and we
strictly adhere to the Privacy Act 1988 and the
National Privacy Principles. Copies of
these documents are available from
the Office of the Privacy
Commissioner at:
www.privacy.gov.au/act/
This
Privacy Policy Statement sets out our policies
on how we manage personal
information throughout our
business.
Types
of Personal Information We
Collect
The
kind of information we collect will vary
depending on the extent to which you use
our services, but will generally include
your name, your address, your e-mail
address, your telephone numbers and other
contact details, and
your business or employer. We may
also collect information about your use of
our products and services, and any
preferences that you tell us about.
If
you become a customer we may
collect information about your business
circumstances, including business
goals, staffing, income,
expenditure, sales performance, market
share, floorplan, customer satisfaction,
customer communication, service
performance, training attendances,
and training outcomes.
Why
We Collect Personal
Information
Generally, we
collect and use personal information about
customers and visitors to provide a
range of products and services relating to
automotive industry sales and service,
including but not limited to new and used
vehicle sales, service, parts, finance and
insurance, administration,
advertising and marketing, employment,
information service e.g., newsletters,
business planning, and to facilitate
our internal administration and operations
including accounting, record keeping,
archiving, systems and procedures
development and testing, risk management
and staff training.
About
Your Preferences
We do
not collect sensitive personal information,
such as your political or religious
beliefs, sexual preference or ethnic
background.
We collect
general information for statistical and
maintenance purposes that enables us to
continually monitor and improve the
performance of this website.
This
information includes the no. of users visiting
this website and the no. of pages viewed, the
date, time and duration of visits, and the
path that led each user to this
website.
This
information will not identify you and we will
not attempt to identify you from this
information by other means.
How We
Collect Information
Generally, we
collect personal information directly from
you, such as when you apply
for information from us or
request a product or service, in the course
of providing you with that product or
service.
We
may collect and update that information
over the phone, at your place of business,
over the Internet, from publicly available
information ( e.g. phone book ), in person,
when you write to us or if you participate
in our promotions or marketing
campaigns.
We may
also collect personal information through third
parties, e.g., associated businesses who refer
you to us.
Our
Storage of Information
We
store personal information in computers,
paper-based files and other records. In so
doing, we have taken steps to protect your
personal information
from loss, misuse
or unauthorised access, modification or
disclosure.
In
accordance with the National Privacy
Principles, we periodically review reasonable
steps to destroy or permanently de-identify
personal information when it is no longer
needed. Furthermore, unless it is not
practicable or lawful, we will provide you the
option of interacting with us
anonymously.
Your
Privacy with the Other Organisations We
Work With
Because your privacy
is important we will not sell, rent, or trade
your personal information without your prior
informed consent.
In
providing our business services to you, we
may disclose information about you to the
vehicle manufacturers we represent , e.g.,
Nissan Australia, as well as to contractors to
carry out activities on our behalf, e.g.
marketing contractors.
We may
use your personal information to contact you
from time to time to give you information
and offers about products and services offered
by us.
If you
do not wish to receive marketing information
from us or our associated organisations,
you will be given information in each such
communication on how to opt-out of receiving
this contact from us. You may
also contact us on any of the contact
details on these pages to tell us your contact
preferences.
To protect your
privacy, we impose strict requirements of
security and confidentiality on all our
contractors and third parties as to how
they handle your personal information. Outside
contractors are not allowed to use information
about you for any purpose except to perform the
services we have asked them to
provide.
Your
Access to Your Personal
Information
We
will take reasonable steps to make sure that
the personal information we collect, use or
disclose is accurate, complete and up to date.
If your personal details change, such as your
address or phone number, please contact us
on (02) 6772 8411 to
update your details so we may continue
to provide our services to
you.
After
receiving a request from you, we will provide
you with a copy of any personal information
which we may hold about you in accordance
with our obligations under the Privacy
Act. In accordance with the Act, we may,
within reason, charge a fee for retrieving this
information, in which case we will inform you
of the fee in advance of providing the
information.
We
undertake to promptly acknowledge and
investigate any complaint about the way we
manage personal information.
Other
Third Parties and our Website
We
use Webalizer and Advanced Web Statistics (
AW Stats ), two web server log
file analysis programmes, to gather general
information from code in the web pages
of this website. This information is not
capable of identifying you. Types of
information gathered include your IP
address, what pages you have viewed, time
of your view and your location previous to
accessing the website. We use this
information for statistical and maintenance
purposes. Webalizer and AW
Stats are provided to us by our web
host companies.
We may,
from time to time, also use external
companies for maintenance or problem
solving and to gather non-personal
information from cookies in order
to analyse the effectiveness of our
marketing activities.
Subscriptions
We
may, from time to time, offer an e-mail
subscription service on our web site.
The only information required for this
subscription is a name and an e-mail
address. The database for this
subscription service is managed on our
behalf by Aweber Communications, Inc.
Aweber Communications' Privacy Policy may
be viewed at:
http://www.aweber.com/privacy-policy.htm
Changes
to Our Privacy Policy
This
Privacy Policy Statement may be updated
from time to time. The current edition
will be located here on our
website.
Contact
Us
If you
have any questions about this policy or if you
wish to update information we hold about you or
to make a complaint, please write
to:
The
Privacy Officer
Hardman
Nissan
PO
Box 254
ARMIDALE
NSW
2350
AUSTRALIA
You may also
telephone us on (02) 6772
8411
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